Refund policy

GENERAL POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Custom jewelry items cannot be returned. If the item has arrived with wrong customization aspects, please contact our support team at support@shaauu.com

100% MONEY-BACK GUARANTEE

In case you are not happy with the item and you want a refund, you can contact our support team at support@shaauu.com within 30 days of receipt of your order. 100% of money will be refunded to you on your request.

WHAT DO YOU NEED TO DO?

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without approval from our customer service team.

REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@shaauu.com.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shaauu.com within 2 days of receipt of your order

RETURNING PRODUCTS

To return the product, you should email us at support@shaauu.com and our team will guide you through the process.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.