Shipping policy
Due to the recent COVID-19 outbreak, the orders may get delayed by 5-6 Days beyond the standard shipping time in some cases. But we want to assure our customers that we will try our best to deliver your parcel to you as soon as possible. We hope you understand the situation. We are always here to serve you and care about your satisfaction. Stay Safe, Stay Strong!
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.
What are your shipping and processing times?
Standard Shipping Times
- USA and Canada: 5 - 15 Business Days
- Oceania: 7 - 18 Business Days
- Europe: 9 - 20 Business Days
- Latin America: 10 - 25 Business Days
- Other countries: 14 - 30 Business Days
Processing Times
Orders can sometimes take 1-5 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. You can track your order here.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at support@shaauu.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
STILL, NEED ASSISTANCE?
CONTACT US AT SUPPORT@SHAAUU.COM